JoyTellect App Support

Install the app from its official App Store or Google Play listing, open it, and follow the short onboarding. Skin Maker works offline for drawing, while Addon Hub needs an internet connection to browse content. If the app does not open on the first try, restart your device and launch it again.

In Skin Maker, export your finished skin first, then apply it through the game's own character or profile settings. In Addon Hub, follow the in-app import steps shown for each item — most content opens directly in Minecraft on iOS. If an import fails, check that Minecraft Bedrock is installed and up to date, then try the item again.

Both apps are free to download with optional in-app purchases. Subscriptions are handled entirely by the store: manage or cancel them in your App Store subscription settings on iOS, or in Google Play subscription settings on Android. Refunds are also requested through Apple or Google rather than inside the app.

Content in Addon Hub targets Minecraft Bedrock on mobile, and each item lists the versions it was checked against. After a major Bedrock update, some packs may need updates from their creators before they work again. Skins made in Skin Maker use the standard skin format and are not tied to a specific game version.

Close and reopen the app first, then make sure your device has free storage and the latest app version installed. Updating your OS also resolves many stability issues. If a crash keeps happening, contact us with your device model, OS version and what you were doing so we can reproduce it.

Our privacy policy explains what data each app processes and why. For access or deletion requests, use the contact form and choose the Privacy topic. We handle these requests ourselves and confirm receipt by email.