JoyTellect Support
Addon Hub Support
Help with JoyTellect Addon Hub on iPhone and iPad: setup, downloading content, importing add-ons and texture packs into Minecraft: Bedrock Edition, purchases and privacy.
An add-on won't import into the game
Make sure Minecraft: Bedrock Edition is installed on the same device and updated. Then repeat the import so the file opens in Minecraft directly. The full flow is in the install guide.
A texture pack doesn't show up in Minecraft
After importing, activate the pack in Global Resources or in your world's resource pack settings. Step-by-step instructions are in the texture pack guide.
Content is marked as incompatible
Compatibility depends on your Bedrock version. Check the compatibility note on the item's page in the app, and update Minecraft if your version is older than the one listed.
Is Addon Hub available on Android?
No. Addon Hub is an iPhone and iPad app. For creating skins on Android, see JoyTellect Skin Maker.
Purchases and billing
Purchases and subscriptions are managed by the App Store. Use your Apple subscription settings to view, change or cancel, or to request a refund.
Still stuck?
Email support@joytellect.com, or write to us through the contact page and pick the Support topic. We aim to reply within 2 business days. General questions are answered at the support hub.