JoyTellect Support
Skin Maker Support
Help with JoyTellect Skin Maker on iPhone, iPad and Android: setup, drawing and layers, exporting your skin, subscriptions and crashes. Short answers first, with links to full guides.
The app doesn't start or crashes on launch
Restart your device and make sure the app is updated to the latest version in the store. If the crash repeats, reinstall the app: your exported skins stay in your photo library or files, but unsaved drafts may be lost.
How do I export my skin to Minecraft?
Export the finished skin as a PNG, then import it through your character profile in the game. The exact steps differ per platform: follow the step-by-step guide.
My skin looks stretched or the arms are wrong
This usually means the model type doesn't match: classic models have wider arms, slim models narrower ones. Re-export the skin with the model type that matches your in-game character setting.
Subscriptions and billing
Purchases and subscriptions are managed by the store, not inside the app. Use your App Store or Google Play subscription settings to view, change or cancel a subscription, or to request a refund.
Privacy questions
See the privacy policy for what data the website and apps handle. For access or deletion requests, use the privacy topic on the contact page.
Still stuck?
Email support@joytellect.com, or write to us through the contact page and pick the Support topic. We aim to reply within 2 business days. General questions are answered at the support hub.